Cleaning Services Agreement

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Method of payment
We accept the following methods of payment: cash, check and credit card, debit (Visa, MasterCard, American Express, and Discover). We secure a credit card on file to guarantee service.

To Book: A $30.00 non-refundable deposit for all cleaning appointments is required.

Late or Cancellation: Please call our office no later than 24 hours in advance of your cleaning service to cancel, your services if services isn't cancelled within 24 hours customer/client forfeit services deposit. Keep in mind our professional house cleaners are paid based on the scheduled houses we clean daily, last-minute cancellation equals less income for the teams. Frequent cancellations may prompt a price increase, losing your slot on the schedule, or losing your prepared cleaning team. 

Late payment

Payment is due at the time of the cleaning service. There is a $50 returned check fee regardless of the reason.

Boss Maids operates Monday through Friday 9:00 to 5:00 pm.
Saturday service is limited and available upon request.
Cleaning times vary depending on our schedule for the day.

Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and Friday after
Christmas Day

Note: Boss Maids does work on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those listed above.

We cannot guarantee an exact time of arrival. We do our best to honor your request, however, all arrival times are approximate and subject according to our daily cleaning schedule.

For recurring maid or office cleaning, we prefer to have a key to your home or office.  If you prefer to be present during the cleaning, please remember that we require a four to five-hour window of arrival. For all other cleaning services, we will make arrangements for entry with you based upon our arrival window.

We offer a 100% service guaranteed.

You’ve heard it before – the 100% satisfaction guarantee. So, what does it mean, you ask? It’s simple. Should you have a concern with the cleaning service you have received, we will work with you to make it right.

Here’s the procedure:

Call us within 24 hours of your cleaning and provide us with details of what was not cleaned to your expectations.

We will schedule a re-cleaning appointment at no cost to you on the following business day. Our team will return to your home and address the areas of concern.

*Note: This is not a contract for service but rather an acknowledgment that you have read and understood our policy. By signing below, you authorize Boss Maid Facility Services to charge your account for cleaning. You agree and accept the Terms and Conditions of this agreement.

Boss Maid Facility Services in Dallas, Tarrant and Collins County.